Frequently Asked
Questions
Everything you need to know before, during, and after your stay.
If you can't find the answer here, we're just a message away.
Frequently asked questions
We have prepared answers to the most common questions our guests ask us. Can’t find the answer to your question? Contact us and we’ll get back to you right away.
Booking
You can book directly through our website, or write to us via WhatsApp or email. We will get back to you within a few hours to confirm availability and guide you through the next steps. Booking directly is worth it: compared to booking portals, you save up to 15% with a direct booking and have immediate contact with us.
We accept bank transfers and credit/debit cards. For direct bookings, we require a 30% deposit at the time of confirmation; the balance must be paid within 30 days of arrival.
Free cancellation up to 30 days before arrival. We recommend considering travel insurance and contacting us for personalized solutions.
No, no security deposit is required.
In high season (July and August), the minimum stay is 7 nights. In low and mid-season, we also accept shorter stays; write to us to check availability and to customize the perfect stay based on your needs.
Check-in & Check-out
Check-in is from 4:00 PM, and check-out is by 10:30 AM. If you have special requirements, contact us in advance: we will do our best to accommodate your schedule.
Yes, we will welcome you personally at the apartment. We’ll show you around the house, give you all the useful information about the area, and remain at your disposal throughout your stay.
The properties
Each property has a different capacity: Relax Home sleeps up to 2 people, Green House up to 4, Patio House up to 3, and Home Garden up to 5. Find the right solution for your group in “The properties” section.
The pool is available exclusively for guests of Relax Home in La Caletta. The other three properties are located in Capo Comino, just a few minutes’ walk from white sandy beaches and crystal-clear waters.
Yes, all apartments are equipped with air conditioning. In summer, the sea breeze naturally helps with ventilation, but you can always count on the AC when you need it.
Yes. Bed linens and bath towels are always included. For stays of 14 nights or more, a mid-stay linen change is provided. For shorter stays, you can request the service for a small extra charge.
All apartments have Wi-Fi. The connection is suitable for daily use: browsing, streaming, and video calls. For those working remotely, we recommend checking case by case or contacting us for updated information on speeds.
The area
Relax Home is about 300 meters from the sea, reachable on foot in a few minutes. The Capo Comino properties (Home Garden, Green House, Patio House) are just a few minutes’ walk from Capo Comino beach and the stunning Berchida beach.
For Relax Home in La Caletta, a car is not essential: the town center, with supermarkets, bars, and restaurants, is within walking distance. For the houses in Capo Comino, having a car is advisable to explore the surrounding beaches and towns, even though essential services are nearby.
Absolutely. La Caletta beach is wide, with shallow waters and fine sand, ideal for small children. Capo Comino is also very suitable for families. We’re happy to recommend our favorite beaches once you arrive.
Services & Support
We can be reached via WhatsApp or phone at +39 328 278 6713. We normally respond within a few minutes. For urgent matters, we are also available in the evening.
Yes, you can request intermediate cleaning or an additional linen change for a small extra charge. Just let us know a few days in advance and we’ll organize everything.
Didn't find what you were looking for?
Our staff is available to answer any questions. Fill out the form on the side: we will get back to you as soon as possible with all the information you need.